Volunteer opportunity description

We are currently look for 2 volunteers to work alongside our Benefits Coordinator to offer telephone support to carers registered with Swindon Carers Centre to identify potential statutory benefits available.

Main responsibilities

Benefits Volunteers will be responsible for:


Answering a carers queries over the phone including working out what benefits and tax credits a carer can claim, using a computer programme

To supporting carers to fill in forms, particularly Disability Living Allowance, Attendance Allowance and Carers Allowance

Following up the outcome of benefit claims, recording on spreadsheets and the organisations database management system

Updating carer information and contact using the organisations database management system


Skills and Knowledge

Potential volunteers are required to have a knowledge of the benefit system as well as:

Good communication skills including good listening skills, and an excellent telephone manner and people skills

Outgoing, friendly and proactive character

Computer literate and comfortable with the main Microsoft

Office tools including excel databases and emails

An ability to understand complex information

A good level of literacy and numeracy


Swindon Carers Centre will offer all volunteers

Out of pocket expenses

The opportunity to work is a supportive team

Additional training in relevant office based work and the benefit system

To build confidence in working within an office environment

Build new skills

Additional information to use on CV


Swindon Carers Centre is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Due to the nature of this role applicants will be required to complete a Disclosure and Barring Service (DBS) Application or supply the organisation with relevant information for the DBS Update Service. 

A minimum of two references will be required at the time of application.

Our volunteer needs

We need volunteers who are free at these times


About the organisation

Swindon Carers Centre

Julie Collar
Volunteer and Outreach Coordinator
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